Hire a customer service representative to greet customers on arrival, and provide a cloakroom for guests can comfortably get to know you, your employees and your workplace 2. Provide valet service. Provide valet service can significantly improve access to their establishment when parking is limited or in the days when the weather is a challenge. (Note: Tips should not be accepted.) 3. Make a pleasant wait. If a customer has to wait, offer a cup of hot coffee, latte or a glass of sparkling water, a comfortable chair, and a selection of magazines. (Be sure to update their journals often.) Every ten minutes, a customer service representative customer update on the status of your wait.
4. Providing a concierge service. By adding a concierge service can provide value to customers "on the ground." Customer support, making your lunch or dinner reservations, make an appointment for a haircut, providing a list of places of interest, or help customers find the special object that is not offered by your company. 5. Call your customers every Monday morning. Call your customers every Monday morning at the same time. Call just to say hello and check in. Ask how things are going, if there is anything you can help, or what is new in your life or your business. Share ideas, laughter, and support. Funciona! 6. Provide "same day" or overnight delivery service. In the business world today, quick service, happy customers and increased profits. Offering same day delivery service or Overnight via FedEx or Airborne Express, accelerate their profits by providing products and services FAST! 7. Call customers in the days of celebration. Keep track of birthdays, anniversaries, milestones and special events (graduations, weddings, Bar Mitzvah), and call the client on these special days to say "Congratulations ... I'm thinking of you on this special day." 8. Provide a voice mail "Tip of the day." Make the most of voice mail and answering machines by posting a message that says "WOW!" Includes a "Tip of the day" message on the tape, which can be very entertaining and educational to callers, as well as a builder of credibility and sympathy for you. 9. Provide a service of cookies. One day of each month, deliver homemade cookies to their customers. chocolate cake or biscuits are always popular. This service can be outsourced to a bakery that has a reputation for high quality, and an alliance strategic form in the process. 10. Dazzle the kids! Dazzle children and keep them happy while their parents do business by offering a very creative "Kids Corner." Stack this area with games, coloring books, toys and entertainment. During peak hours of business, hire a magician, storyteller, musician, artist or balloon to provide a high level of interaction and pure fun ... will keep everyone happy and "back for more."